Question 1

What is SihatSuite?

Accepted Answer

SihatSuite is a cloud-based diagnostic management platform built for clinics and diagnostic centers in Bangladesh. It brings patient management, lab workflows, billing in Taka, WhatsApp report delivery, referral commission tracking, and role-based team access into one platform — designed around how centers here actually work.

Question 2

Who is SihatSuite for?

Accepted Answer

SihatSuite is designed for diagnostic centers, pathology labs, and clinics that need to manage patient records, investigations, invoicing, and staff access from one place.

Question 3

Is there any setup fee or hidden charge?

Accepted Answer

No. SihatSuite has no setup fee, no activation fee, and no hidden charges. You pay only the subscription price of the package you choose — in Taka — and you can cancel anytime. Registration takes minutes and our team activates your account within 1–2 business days.

Question 4

How do I get started?

Accepted Answer

Click "Start Free Trial" on our homepage, fill in your organisation details, and our team will review and activate your account. Setup typically takes less than 5 minutes.

Question 5

Is my data secure?

Accepted Answer

Yes. All data is encrypted in transit and at rest. Each clinic's data is fully isolated — no other tenant can access your records. We follow industry best practices for healthcare data security.

Question 6

Can I assign different roles to my staff?

Accepted Answer

Yes. SihatSuite has a full role-based access control system. You can create roles (e.g. Reception, Lab Technician, Doctor) and assign granular permissions to each. A staff member can hold multiple roles at once.

Question 7

What payment methods are supported for invoicing?

Accepted Answer

You can record payments via Cash, Card, Mobile Banking, and Bank Transfer. Partial payments and payment tracking are also supported.

Question 8

Is there a mobile app?

Accepted Answer

SihatSuite is a fully responsive web application that works on any device — phones, tablets, and desktops — without needing a separate app download.

Question 9

How do I cancel my subscription?

Accepted Answer

You can contact our support team at any time to cancel your subscription. There are no long-term contracts or cancellation fees.

Question 10

Can I send reports and invoices over WhatsApp?

Accepted Answer

Yes. SihatSuite can deliver investigation reports and invoices directly to a patient's WhatsApp with one tap, using approved message templates in Bangla or English. Each message includes a secure link the patient can open to view or download the PDF.

Question 11

How do patients open their reports securely?

Accepted Answer

Every report gets a private link and QR code. When a patient opens it, they are asked for a PIN — the last 4 digits of their registered phone number — before the report is shown. There is no account to create and no risk of another patient seeing the results.

Question 12

Does SihatSuite track referral commissions?

Accepted Answer

Yes. You can tag the agent, doctor, or organisation who referred each patient on the invoice. Commission is calculated automatically on the final billed amount after discounts, so settling with your referrers is transparent and requires no manual maths.

Question 13

What printer sizes and currency are supported?

Accepted Answer

Invoices and reports print on thermal 80mm, A5, and A4 — whatever hardware your center already uses. Billing is in Bangladeshi Taka (৳), with Cash, Card, Mobile Banking, and Bank Transfer all supported, including partial payments and due tracking.

Question 14

Does it work in Bangla?

Accepted Answer

SihatSuite supports Bangla and English for patient-facing communication such as WhatsApp report and invoice messages, and our support team can assist you in either language.

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