Frequently Asked Questions

SihatSuite is cloud-based healthcare operations software built for diagnostic centers, pathology labs, pharmacies, medicine shops, clinics and doctors' chambers in Bangladesh. Diagnostic management, pharmacy, prescriptions, Taka billing, reports, inventory, accounting and role-based access work together in one modular platform.

SihatSuite is designed for diagnostic centers, pathology labs, pharmacies, medicine shops, clinics and doctors' chambers that need connected patient records, investigations, prescriptions, medicine stock, invoicing, accounting and staff access.

There is no setup or activation fee. Your selected package, optional add-ons and WhatsApp message usage determine the cost. SihatSuite-sender messages use credits, while your own Meta sender has provider charges. Confirm the complete quotation before subscribing.

Choose a package and submit your organisation details. Our team reviews registrations and normally confirms activation within 1–2 business days. A 15-day free trial is available with no credit card required; confirm the start date and included modules when your account is activated.

Yes. All data is encrypted in transit and at rest. Each clinic's data is fully isolated — no other tenant can access your records. We follow industry best practices for healthcare data security.

Yes. SihatSuite has a full role-based access control system. You can create roles (e.g. Reception, Lab Technician, Doctor) and assign granular permissions to each. A staff member can hold multiple roles at once.

You can record payments via Cash, Card, Mobile Banking, and Bank Transfer. Partial payments and payment tracking are also supported.

The main SihatSuite website works on phones, tablets and computers with an internet connection. Separate Field Agent and Pharmacy POS apps support their respective workflows, including supported offline work after setup. Ask support about availability, device requirements and your subscription before installing.

You can contact our support team at any time to cancel your subscription. There are no long-term contracts or cancellation fees.

Yes. SihatSuite can deliver investigation reports and invoices directly to a patient's WhatsApp with one tap, using approved message templates in Bangla or English. Each message includes a secure link the patient can open to view or download the PDF.

Every report gets a private link and QR code. When a patient opens it, they are asked for a PIN — the last 4 digits of their registered phone number — before the report is shown. There is no account to create and no risk of another patient seeing the results.

Yes. You can tag the agent, doctor, or organisation who referred each patient on the invoice. Commission is calculated automatically on the final billed amount after discounts, so settling with your referrers is transparent and requires no manual maths.

Invoices and reports print on thermal 80mm, A5, and A4 — whatever hardware your center already uses. Billing is in Bangladeshi Taka (৳), with Cash, Card, Mobile Banking, and Bank Transfer all supported, including partial payments and due tracking.

SihatSuite supports Bangla and English for patient-facing communication such as WhatsApp report and invoice messages, and our support team can assist you in either language.

Yes. The Pharmacy module stands on its own at ৳1,250 a month. A retail medicine shop gets the counter, batch and expiry tracking, supplier purchases and due, customer records, staff logins with permissions, and the cash book and profit-loss accounting — without any of the laboratory screens it would never open. If you already run a diagnostic centre with us, pharmacy attaches to your existing subscription at the same price.

Stock is held per batch with its expiry date, and the counter always takes from the batch expiring soonest. A batch past its date is removed from the sellable pool entirely — it cannot be reached by the automatic pick, by choosing a batch by hand, or by restocking a returned strip. Separately, you choose how many days before expiry you want to be warned, so slow-moving stock can be moved while it is still worth something.

Yes. Each product records how many tablets are in a strip and how many strips in a box. You buy in boxes and sell in tablets, and the software converts both ways — stock is stored in single units and shown back as strips and boxes, so selling 3 from a full box of 10×10 leaves 9 strips + 7.

Yes. Medicines are picked from the 30,000-drug catalogue so brand, strength and pack are correct. Surgical items, devices, baby food and cosmetics have no such catalogue, so you name them yourself — individually, or by importing a spreadsheet. After that they behave identically: batches, expiry, barcodes, selling and reporting.

When you receive a purchase, the amount paid is spread across everything that entered stock, including free units and after any discount on the bill. Ten boxes at ৳100 with one free and ৳200 off the bill cost ৳0.7273 a tablet, not ৳1.00 — and that figure is used for every sale from that batch. The cost is snapshotted at the moment of sale, so a later purchase never rewrites last month's profit.

Prescription + Pharmacy connects prescription writing, dispensing, batch stock and accounts without requiring a lab. Doctor serials and waiting-room queues require Diagnostic Management. See Pricing for current packages and charges.

Contact support to change the package on your existing organisation account. Confirm the effective date, charge for the remaining subscription period and renewal total before activation.

Published packages list included modules. Confirm your required doctors, staff, counters, devices and branches in a quotation. Multiple chamber addresses on a prescription do not mean a multi-branch business subscription.

Pharmacy opening stock supports the supplied spreadsheet template. Check medicine identity, batch, expiry, quantity and cost before importing. Ask support to review historical patient records and other source formats before agreeing a migration.

Use the available report export or print options while your account is active. Before cancelling, agree any additional records, formats and delivery dates with support and confirm post-cancellation access and retention in writing.

The website needs a connection. Configured Field Agent and Pharmacy POS apps can queue supported work for later sync; Lab Bridge can store received analyser runs on the lab PC. Devices need power and prior setup. Reconnect, check sync status and resolve conflicts before assuming all work reached the server.