Which package fits a pharmacy with a doctor's chamber?+
Choose Prescription + Pharmacy at ৳1,750/month. Doctors write prescriptions with their own login and letterhead, and the counter dispenses against the prescription with batch stock and accounts connected. You do not need a lab. Doctor serials and waiting-room queues require Diagnostic Management.
Which plans include doctor serials and queues?+
Serial booking, the waiting-room queue, day schedules and serial slips require a package containing Diagnostic Management. Prescription alone and Prescription + Pharmacy include prescription writing and chamber details, but do not include serial management. Compare the module columns before choosing a plan.
Are WhatsApp messages included in the subscription price?+
WhatsApp delivery must be enabled for your subscription. With the SihatSuite sender, patient messages use credits; check your balance and current top-up price in WhatsApp settings. Any introductory credits are separate from recurring usage. With your own Meta sender, provider charges apply. The software subscription does not promise unlimited free messages.
How many doctors, staff, devices and branches are covered?+
The published packages describe included modules. They are not a promise of unlimited users or branches. Tell sales how many doctors, staff, counters, devices and locations you need, and confirm the scope in your quotation. Multiple chamber addresses on a doctor's prescription are different from operating multiple business branches.
Can I upgrade or add modules later?+
Yes. Contact support to change your package or add an eligible module to your existing subscription. Confirm the effective date, remaining-period charge and renewal total before activation. Keep using the same organisation account rather than registering a second one for an upgrade.
Can I import existing records and opening stock?+
Pharmacy opening stock can be imported with the product's spreadsheet template. Check medicine identity, batch, expiry, quantity and cost before importing. For historical patients, prescriptions or records from another system, ask support to review the source format first; automatic migration of every record is not included by default.
Can I export my data before cancelling?+
Available reports provide their own print or export options. Before cancelling, contact support to agree the records, file formats and delivery date you need. Confirm post-cancellation access and retention in writing; do not assume a full database export or indefinite access is included.
What works when the internet is unavailable?+
The main website needs a connection. After initial setup and sign-in, the Field Agent app can save supported visits locally for later sync. The Pharmacy POS app can queue supported sales from its downloaded stock; reconciliation is needed after reconnecting. Lab Bridge saves received analyser runs locally and uploads later. Devices still need power, and work not yet synced must remain on the device.
How is SihatSuite billed?+
You pay a simple monthly price per module — just multiply by the number of months you want. There are no setup fees and no long-term contracts.
Is there a setup or onboarding fee?+
No. Setup is free. Your tests and drugs are already pre-loaded, and our team helps you confirm your prices at no extra cost.
Can I change the prices of tests and drugs?+
Yes. Every price is fully configurable. The 1,000+ investigations and 30,000+ drugs ship with standard prices that you can adjust to match your center in one click.
Can I start with just one module?+
Yes. Take a single module on its own — Prescription at ৳750/month, Pharmacy at ৳1,250/month or Diagnostic Management at ৳2,000/month — and add the others whenever you are ready. Or take them together on one login and one bill: Prescription + Pharmacy is ৳1,750/month, DMS + Prescription is ৳2,500/month, DMS + Pharmacy is ৳3,250/month, DMS + Prescription + Pharmacy is ৳3,500/month. Pharmacy can also be attached to a subscription you are already running.
Can I run only a pharmacy, without a diagnostic centre?+
Yes. The Pharmacy module stands on its own at ৳1,250/month — a retail medicine shop with no lab gets the counter, batch and expiry tracking, supplier purchases, customer due and the cash book, and nothing it does not need. If you already run a diagnostic centre with us, pharmacy attaches to your existing subscription for the same price.
What are the Field Agents, AI Insights, Analyser Interface and Corporate Health add-ons?+
Add-ons appear on the same monthly bill. Confirm compatibility first; Analyser Interface requires Diagnostic Management. Field Agents (৳1,000/month) gives your door-to-door marketing agents a mobile app: they register patients at the doorstep, every visit is GPS-verified on a map, referrals attribute automatically to invoices and commissions, and each agent works against a monthly collection target. The app needs no signal to do any of it — a day's work is saved on the phone and syncs itself when coverage returns, which matters outside the big towns. AI Insights & Analytics (৳1,000/month) shows where the money actually comes from over any date range — revenue by test and category, a referrer scorecard net of commission, billed-versus-collected trends and discount concentration, all exportable to Excel. Analyser Interface (৳1,500/month, unlimited machines) connects your CBC and chemistry analysers so results land in the report for a technician to accept instead of being retyped — it works with ASTM, HL7 and plain-text machines and keeps running through power and internet cuts. Corporate & RMG Health (৳1,500/month) runs employer screening campaigns — roster upload, station queues, fitness certificates, and one statement billed to the employer.
Do I need to buy a server?+
No. SihatSuite is fully cloud-based and hosted on AWS. There's nothing to install and no hardware to buy — just log in from any device.
Is there a free trial?+
Yes. You can start with a free 15-day trial and see the software working with your own center before you pay. No credit card required.