Why a Diagnostic Centre's Website Goes Stale — and How to Build One That Doesn't

Search for almost any diagnostic centre in Dhaka and open its website. There is a good chance the price list is from the year it was built, the doctors' page still lists someone who left, and the phone number at the top goes to a reception desk that moved floors. Nobody did anything wrong. The website was built once, by an agency, and the centre kept changing.

What patients actually look for

A patient opening a centre's website on their phone usually wants one of a handful of things, in roughly this order:

• How much is this test, and do I need to fast for it?
• Which doctor sits when, and how do I get a serial?
• Are you open now, and where exactly are you?
• Can someone come to my home to take the sample?
• Where is my report?

Every one of those answers lives in the centre's own records — the test list, the doctors' chambers, the opening hours, the booking queue, the report. The question is whether the website reads them, or whether someone has to remember to update it.

Why the usual website goes stale

A website built by a design agency is a separate copy of the centre's information. When the lab raises the price of HbA1c, the desk changes it in the billing software that afternoon. The website changes when someone emails the agency, the agency gets round to it, and the centre pays for the edit. In practice that means it does not change. Three price rises later, the website is a source of arguments at the counter.

A website that reads the desk's records

SihatSuite's Website add-on works the other way round. The price list on the website is the centre's own test list — only the tests the centre chooses to publish, with their preparation notes. The doctors' pages come from the doctors and chambers the desk already keeps, with each doctor's days and times. Home-collection bookings made on the website arrive in the same bookings list the collectors work from. Change something at the desk and the website changes with it, with nothing to publish.

What stays out matters as much. Costs, margins, commissions, referral agents and every patient record stay inside SihatSuite. The website shows only what a centre marks as public.

Bangla first, English one tap away

Every page exists in Bangla and English with a switch at the top, and the centre chooses which one visitors see first. Page titles, descriptions, a sitemap and structured data for each doctor are built in, so search engines can read the site in both languages.

What it does not do (yet)

• Online doctor serial booking: each doctor's page has call and WhatsApp buttons beside the chamber timings instead.
• Email on the domain: the add-on hosts the website, not mailboxes.
• Free-form page building: the centre edits text, photos, notices, hours, colours and which sections show, within a design our team sets up. A completely different design is a request to us, not a drag-and-drop editor.

What it costs

Setup is ৳10,000 once: our team picks three of the 70 designs that suit the centre, drafts the Bangla and English text for the centre to approve, puts in the photos and publishes. Hosting is ৳4,000 a year on a sihatsuite.com subdomain, or ৳8,000 a year on the centre's own domain — which covers buying and renewing the domain in the centre's name, DNS and hosting. The add-on itself is ৳200 a month on the SihatSuite subscription, with any package.

The domain is registered in the centre's name. If a centre ever leaves SihatSuite, the domain is handed over to it — it is never held back or resold.

Related resources

• The Website add-on
• Home sample collection
• Doctor serial management
• Pricing