Physiotherapy and Counselling Centre Software in Bangladesh: Appointments, Prescriptions, Case Files, Session Packages and Billing

A physiotherapy centre has a different daily rhythm from a diagnostic laboratory or a doctor's chamber. Patients return for a course of sessions, each appointment needs a therapist's time, and a payment may cover several visits. A register can record each event, but reception and the therapist still need to agree which sessions remain and what happened at the previous visit. SihatSuite's Physiotherapy & Counselling package brings those records together, and tells each person what to do next. The same package runs a counselling room, with case files only the counsellor's case team can open.

Open the day on one screen

The Today screen lists the day's visits for each practitioner, with one action beside each: mark the patient arrived, then complete the session. Above the list are four short queues that need attention: session notes still to sign, reassessments that are due, packages about to run out, and money owed. Each row names the patient and opens the right page, so nobody has to search for the work.

Book from the calendar

Set up practitioners, their weekly working hours and the services your centre offers. The calendar shows a day with one column per practitioner, or one practitioner's week. A ribbon of the next two weeks shows how busy each day is, and a bar on each column shows how much of the practitioner's time is booked. Click free time to book. A course can be booked in one go: daily, on chosen weekdays such as Saturday, Monday and Wednesday, or weekly. The dates are listed before you save, days off are skipped, and the calendar refuses overlapping appointments for the same practitioner. Drag a booked visit to move it. List your rooms, beds and machines with how many patients each takes, and a booking that names one is refused when it is full. A waiting list keeps the patients who want an earlier time, and offers them a slot when one is freed.

One treatment course for each problem

A treatment course groups the assessment, prescription, appointments, notes and bills for one problem. A patient can have more than one course over time. The front desk can start a course for a walk-in patient and book the first visit; the clinical details are written by the clinician. The patient's page then shows one line called Next step, with one button: record the assessment, write the prescription, book the sessions, mark arrived, complete and write the note, reassess, or discharge. A strip above it shows how far the course has come.

Write a physiotherapy prescription, not a drug list

A physiotherapy prescription answers different questions from a medicine prescription: what will be done, how often, and what the patient should do at home. So treatment comes first. Record the findings and diagnosis, then add treatments from your centre's list, such as ultrasound therapy, IFT, TENS or traction, each with its area, settings and minutes. Set the course: the number of sessions, how often, for how many weeks, and the reassessment date. Add home exercises with sets and repetitions, aids such as a lumbar corset, advice, and any tests you want done.

• A physiotherapist or a physical-medicine doctor can sign it.
• Medicines are optional. Search the drug catalogue when they are needed; when there are none, the printed sheet has no medicine section.
• A signed prescription cannot be edited. A revision replaces it, and the earlier one stays on file.
• Save your own templates, and let the system suggest phrases your centre has used before.
• Print it on the prescriber's letterhead, with a separate home exercise sheet for the patient. Prescriptions are printed only; they are not sent by message.

The prescribed number of sessions then drives the rest of the course. The booking popup offers what is still unbooked, and the patient's page shows sessions done against sessions prescribed.

Keep money and sessions separate

Consider a patient who buys a ten-session package and completes three sessions. With no expiry, refund or chargeable cancellation affecting that package, seven sessions remain. That number says nothing about whether the invoice is fully paid. Reception needs both answers: sessions available and money due. SihatSuite keeps each purchased package's balance and expiry separate from payments, so a receipt is not mistaken for evidence that a session happened.

• Define service prices, package session counts and validity for your own centre.
• See every package, invoice and unpaid amount of the centre on one Packages and dues screen.
• Decide what a missed visit or a late cancellation costs: nothing, one session, or a fixed fee.
• Record part payments and mobile banking references; extend an expiry or refund unused sessions with a reason on record.

Finish the session with a clear note

Completing a session and writing its note is one step. Document the treatment given, the patient's response, a pain score and the next steps. Signed notes cannot be edited in place: a correction is added beside the original, which stays visible. Therapists and assistants have separate permissions, and an assistant can write notes only for the sessions they delivered.

See the progress at a glance

The patient's Sessions tab shows the whole course as a row of numbered stops: done, today, booked, missed, and prescribed but not yet booked. Beside it are the attendance rate and a line showing the pain score falling from the assessment through each session. Below is the history, with what was done and how the patient responded at each visit. The assessment carries a body chart, marked on a front and back outline, and outcome scores such as the patient's own activity scale show the change as a number. A therapist picking up a colleague's patient can read the course in a minute.

Send written instructions home

The home exercise sheet prints from the prescription in larger type, in Bangla, English or both, with the exercises, sets, repetitions and advice, on A5, A4 or Letter. The module also prints a discharge summary. The common exercises print with a line drawing of the position. These are clinician-written instructions; the software does not choose exercises for the therapist.

Counselling and psychotherapy in the same centre

Counselling uses the same calendar, session packages and billing as physiotherapy, but its case file is built for talking therapies and kept confidential. A counsellor records consent before the intake (a parent's or guardian's for a client under 18), then the intake, a formulation and goals, a signed note for each session, reviews and a closing summary. Risk is graded at every intake, session and review, and PHQ-9, GAD-7 and CORE-10 totals are entered from the centre's own forms and shown with their severity bands over time.

• Each case file opens only for the people on its case team: the lead counsellor and anyone the team adds. An owner or manager can ask to join a case, and someone on the case approves; every opening and print is logged on the case.
• Reception books and bills counselling clients like anyone else, but sees only times and dues. Calendars, lists, invoices and receipts say "Therapy session", never the kind of therapy.
• A high risk grade, or a PHQ-9 self-harm answer, stays in front of the case team until it is reviewed.
• Between-session tasks print as a handout for the client; every other record prints as a confidential clinical record, on the centre's own paper.
• There is no medicine pad in a counselling case. A psychiatrist who prescribes uses the Prescription module.

Know how the centre is doing

Reports cover any date range: sessions given and hours treated by each practitioner, attendance and missed visits, income by service, and which doctors referred new patients. Referral commissions are calculated for doctors who send patients to the centre.

What the subscription covers

Physiotherapy & Counselling is one package for physiotherapy, counselling and psychotherapy: a centre doing one, the other or both buys the same subscription. It stands alone: a centre does not need a laboratory or a Diagnostic Management subscription to use it, and the physiotherapy prescription is included. The current catalog price is shown above. There is no setup fee. Optional add-ons and WhatsApp message usage are separate; appointment reminders go by WhatsApp only with the patient's consent and carry no clinical details. The web application needs an internet connection.

What to try during a demo

• Start a treatment course for a sample patient from the front desk and book the assessment visit.
• Record the assessment, then write and sign a prescription with treatments, a ten-session course and home exercises; print it and the home sheet.
• Book the prescribed sessions on chosen weekdays, try a conflicting time, then move one appointment.
• Sell a sample package, take a part payment and complete a session with its note; compare the money due with the sessions left.
• Open the Sessions tab to see the track, attendance and pain trend, then review Packages and dues and Reports with your team.
• Open a counselling case with consent, an intake and a formulation; then sign in as reception and check that the case shows only its times and dues.

Use fictional patient details during a demonstration. A useful demo should let reception follow the next booking and payment while the therapist follows the prescription and the care record. That shared view is the reason to bring the work into one system.

Related resources

• Explore SihatSuite Physiotherapy & Counselling
• Current packages and prices
• Book a physiotherapy or counselling software demo